Privacy Policy

Your trust is paramount. We are committed to protecting your personal information and your pet's medical data with the highest standards of security.

Table of Contents

At Pawfex Multispeciality Pet Hospital, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website and services. By accessing or using our services, you agree to the terms of this policy.

Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Data

Name, email address, phone number, and physical address provided during registration or booking.

Pet Information

Pet name, breed, age, medical history, vaccination records, and treatment details.

Technical Data

IP address, browser type, device information, and usage data to improve site performance.

Transaction Data

Details about payments to and from you and other details of products you have purchased.

How We Use Information

Service Delivery

To register you as a new customer and provide veterinary services, including appointments and emergency care.

Communication

To manage our relationship with you, including notifying you about changes to our terms or privacy policy.

Improvement

To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

Your Data Security is Our Priority

We employ state-of-the-art encryption and security protocols to ensure your data and your pet's medical records are safe. We never sell your personal data to third parties for marketing purposes without your explicit consent.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

Request access to your personal data

This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of your personal data

This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data

This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons (e.g., maintaining medical records).

Have questions about your privacy?

Our Data Protection Officer is available to answer your questions regarding this policy or your personal data.

Email Usprivacy@pawfex.com